Last updated: September 2026 | Skincare hygiene & customer satisfaction assurance

1. Skincare Hygiene Policy

At Radiant Reach Organics, we take the purity and hygiene of our cosmetic formulations very seriously. Because our products are personal care and baby skincare items applied directly to skin, opened, unsealed, or used products cannot be returned or restocked due to health, hygiene, and safety regulations.

2. Damaged, Defective, or Incorrect Deliveries

We inspect every small batch and carefully package each parcel. However, if your order arrives damaged during transit, defective, or with an incorrect product:

• Please notify us within 48 hours of receiving the delivery.
• Send a brief message via WhatsApp (+254 768 479 869) or email (info@radiantreach.co.ke) with your Order ID and clear photos of the damaged/incorrect product and packaging.

3. Replacement & Resolution

Once verified by our customer care team, you may choose one of the following resolutions:

• Immediate Complimentary Replacement: We dispatch a brand-new replacement item immediately at our full shipping expense.
• Full Refund: If a replacement is unavailable or you prefer a refund, we will issue a full refund to your original M-Pesa number or payment card within 3 to 5 business days.

4. Order Cancellation

If you need to modify or cancel an order, please contact us immediately on WhatsApp (+254 768 479 869). If your order has not yet been collected by the courier, we can cancel and issue an immediate refund. Once dispatched with the rider or courier, the delivery cannot be cancelled mid-transit.