Last updated: September 2026 | Compliant with the Kenya Data Protection Act (2019)

1. Introduction

At Radiant Reach Organics ("we," "our," or "us"), your privacy and trust are paramount. This Privacy Policy details how we collect, handle, store, and safeguard your personal data when you visit our website (radiantreach.co.ke), purchase our skincare products, or communicate with our customer care team.

2. Information We Collect

We only collect information necessary to fulfill your orders and deliver exceptional customer care:

• Order & Identity Details: Full name, delivery address (city, estate/street, building), email address, and active telephone/WhatsApp number for delivery rider coordination.
• Transaction Data: Payment verification details (M-Pesa transaction reference code, checkout confirmation). Note: We never view or store your private M-Pesa PIN, bank credentials, or full card details.
• Customer Inquiries: Any feedback, skincare questions, or product preferences you share with us via WhatsApp, phone call, or email.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• Processing and fulfilling your skincare orders.
• Coordinating physical dispatch and delivery within Nairobi and upcountry Kenya.
• Sending order confirmation, shipping tracking updates, and customer support messages.
• Maintaining quality control, product safety traceability, and accounting records.

4. Zero Third-Party Selling

We do not sell, rent, lease, or monetize your personal information to third-party marketing companies under any circumstances. We only share necessary delivery information (name, phone, delivery address) with our contracted, trusted courier and dispatch personnel solely to execute physical package delivery.

5. Data Security & Storage

We implement modern security measures, including SSL encryption and restricted administrative access, to guard against unauthorized access, alteration, or disclosure of your personal data.

6. Your Rights Under Kenyan Law

Under the Kenya Data Protection Act (2019), you retain the right to:

• Request access to the personal data we hold about you.
• Request rectification of inaccurate or outdated information.
• Request deletion of your data where retention is no longer legally mandated.

7. Contact Us

For any privacy inquiries or to exercise your data rights, please contact our Data Representative:
Radiant Reach Organics
📍 Nairobi, Kenya
✉️ Email: info@radiantreach.co.ke
📞 WhatsApp / Call: +254 768 479 869